Communicate with purpose

Working with Catalyst Communications was a delight. From the first conversation to the follow-up debrief, it felt that our organization was a top priority for them. Communication was efficient. All our questions, technical and non-technical, were addressed in a timely manner which helped move our process along the desired timeline. As this was the first [Public Satisfaction Engagement] of this type for our municipality and its new leadership, we appreciated the guidance and expertise. I would definitely recommend working with Ben and his team.

Ben provided insightful, focused sessions to both our Council and Administration. The expectation for public communication and engagement has never been greater and the importance of getting it right cannot be understated. Ben’s interactive and engaging focus on why, how and what we communicate, both in times of stability and crisis, enhanced our knowledge and provided food for thought as we continue to serve our community.

Benjamin Proulx from Catalyst Communications provided invaluable training for our Administration and Council, equipping our team with the confidence needed for proactive communication. He guided our Council in understanding their role in the communications process, and expertly assisted us in navigating crisis communications during a particularly stressful period. Thanks to his expertise, we efficiently delivered a clear and effective message on a previously controversial topic. Ben’s support was instrumental in strengthening our communication strategies.

The Town of Olds worked with Ben Proulx and Catalyst Communications for the development of the Town’s Crisis Communications Plan, and ensuing Crisis Communications training. Ben’s professionalism and experience were a great help to the organization, and in getting buy-in from leadership to create a fully functioning plan for crises. Ben has a wealth of experience and knowledge, and there is always so much to learn from his presentations. Highly recommended!

Ben played a pivotal role in enhancing the Town of Hinton’s communications function. He facilitated two training sessions, which were engaging and helped to align the organization in our approach to communications. What stood out the most was Ben’s commitment to understanding our organization and its unique challenges, which allowed him to deliver candid, actionable insights.

 The Communications Audit and subsequent communications plans provided by Catalyst Communications were exceptionally well done. They equipped the Town with the knowledge and foundation necessary to refine our approach, be more intentional in our communications, and continue to build trust with our citizens.

I cannot stress enough how grateful I am for the expertise and guidance provided by Catalyst Communications during our recent emergency situations to support our internal communications professional. When our organization faced sudden and highly sensitive crises, we felt a bit overwhelmed about how to effectively communicate with our residents, businesses, and the media… Ben’s calm demeanor and quick understanding of our situations reassured us that we were in capable hands. His knowledge in navigating delicate and challenging situations enabled us to effectively manage the crisis with minimal negative impact on the Town’s reputation… The peace of mind, expert guidance and positive outcomes that Catalyst Communications brought to the table was priceless.

Working with Catalyst Communications, Ben has brought a calm to local issues with the approach of both formal and informal communications pieces… Ben is personable, considerate, responsive and thorough in approaching issues which support the sincerity of information provided in all communications.

I am pleased to provide a glowing testimonial for Ben Proulx with Catalyst Communications. Our municipality hired Ben to conduct two essential sessions, one for administration staff and one for elected officials. In both sessions, Ben’s professionalism, enthusiasm, and ability to adapt to our specific needs were commendable. His approach was not only informative but also engaging and interactive, making the sessions enjoyable and memorable for all participants.